SHIPPING AND RETURNS
SHIPPING POLICY
Welcome to BRKN's shipping policy. We are dedicated to delivering products in a timely manner. Our shipping methods are designed to ensure that your items arrive safely and efficiently. For more details about our shipping methods, packaging, and costs, please refer to the information provided during the checkout process.
RETURN POLICY
Thank you for shopping at BRKN! You're awesome! You're amazing!
If, for any reason, Our product was misprinted, damaged or defective, hit us up and let us know what happened 🥺 We will work on fixing these issues promptly!
We invite You to review our policy on refunds and returns. The following terms are applicable for any products that You purchased with Us.
Conditions for Exchanges / Returns
-
You have the receipt or proof of purchase
-
Garment Condition: Returned Items must be unworn/unused condition, exactly as you received them, complete with their original packaging, tags, and labels attached.
The following cannot be returned:
-
Different Sizes * When ordering we cannot refund or will accept returns for size or color issues. 📏
-
We can't accept customized or clearly personalized goods.
-
The Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
-
The Goods which are, after delivery, according to their nature, inseparably mixed with other items.
-
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Once the product has been received, Any claims for misprinted/damaged/defective items must be submitted within 14 days. We will work on getting you a new order for an exchange, once the returned package has arrived back to the facility. 🧐
📷 Please send a pic of the error / goods that you want to exchange to: lawsbrkn@gmail.com and the reason why you're returning it. Claims deemed an error on our part are covered at our expense.
Returning Goods
You should send the Goods at the following address:
BRKN Returns
217 Wrangler
Drive Coppell, Texas 75019 USA
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Unfortunately, we are unable to process returns or exchanges with international customers.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us: By email: lawsbrkn@gmail.com
If package never arrives, please contact us so we can track down or re-send.